Resume

Oversee multiple store operations, enhanced customer experience, manage team performance and expectations, constantly analyze business metrics, and foster community relations in alignment with Walgreens' standards and goals.

• Lead a team delivering top-tier customer service aligning with Walgreens’ standards.

• Manage daily store and pharmacy operations, ensuring compliance and efficiency.

• Supervise team performance, oversee hiring, training, and career progression.

• Analyze financial data to drive sales and optimize inventory management.

• Facilitate key communications between store, district, and corporate levels while boosting community engagement.

As both a Supervisor and Certified Microsoft Advisor, I oversaw the operations of an $11 million dollar department, including the training and development of leadership and sales teams across multiple Best Buy locations. I Coached and trained over 30 people in the micro market, with direct oversight over eight.

• Drove a 35% ($3.8Million dollar) YoY influx in departmental revenue within first six months.

• Led team to achieve 250% growth in Microsoft 365 subscriptions and a 30% increase in Total Tech memberships.

• Increased average basket size by 15% through merchandising techniques and upsell coaching.

• Coordinated leadership and sales training programs.

• Collaborated with Microsoft to maintain upscale demonstration store environment.

In my role as COO, I was responsible for the smooth operations of the entire company, managing seven direct and 41 indirect reports. My duties spanned from creating business strategies and handling financial operations to fostering robust international partnerships.

• Planned, coordinated, and launched three Kickstarter campaigns driving over $400,000 in development funding for projects.

• Successfully coordinated production and released over 20 series of e-book and software products, generating over $1m in annual revenues.

• Increased annual revenues by 220% on average YoY through strategic initiatives.

• Developed business strategies using MS Project, GSuite, Gitlab, and Steer Software.

• Automated financial reporting and data analysis using Python, Google Sheets, and Excel.

• Directly engaged and negotiated high-value (6-7 figure) agreements with major Japanese book and game publishers on a routine basis.

As CTO, I directed the development of new software features while managing a comprehensive server infrastructure. I played a crucial role in driving user activity and implementing robust cybersecurity measures.

• Increased player activity to over 5,000 unique daily users through UX improvements and player retention features.

• Reduced downtime due to security incidents by 80% through cybersecurity best practices, leading to a maximum of 1 hour downtime a month.

• Directed new feature and software development, programming advancements using LUA, MySQL, phpMyAdmin, PHP.

• Maintained server infrastructure, programming servers for proper network traffic.

• Developed ad-based revenue source, earning recognition for programming and design.

• Provided feedback and product features for a successful project management software.

• Provided business consultant work, providing target timelines, goals, and revenue paths.